This Privacy Policy applies to the collection, use, and processing of your personal data, as well as the use of cookies within the Happy Pets TV application.By accessing or using the Happy Pets TV application, you acknowledge and agree to the terms of this Privacy Policy, including the collection and processing of your personal data as described herein.
This Privacy Policy is issued by Bono d.o.o., the legal entity responsible for processing your personal data in connection with the Happy Pets TV App. Bono d.o.o. is registered in Bosnia and Herzegovina with its registered office at Bulevar vojvode Stepe Stepanovića 183, 78000 Banja Luka, company registration number 4403092250000.
This document outlines which information we collect, how we process it, the purposes for which we use it, and your rights in relation to your data.
We rely on the following legal bases for processing your data: performance of a contract (e.g., providing access to the service), compliance with legal obligations, legitimate interest (e.g., service improvement), and consent (e.g., for marketing communications).
1. Data Collection and Processing
By registering for the use of Happy Pets TV App, you grant permission to collect and process your personal data for the purposes described in this Privacy Policy.
The personal data we collect includes:
- Registration Information: Name, surname, email address.
- Device Information: Your IP address, device type, operating system, browser type, screen resolution, and session information.
- User Activity: We collect data on how users interact with our service, including search queries, communications, and engagement with our platform.
Data from Third-Party Partners
We may collect information from third-party partners such as internet service providers or TV service providers. This data may include:
- User authentication details to enable access to our service.
- Technical data related to the user’s connection for troubleshooting purposes.
We collect this information to improve service quality, offer better customer support, simplify user experience, and personalize content and advertising.
We do not share your personal data with third parties except for trusted service providers, who are contractually obligated to maintain confidentiality and ensure the functionality of the platform. These third parties are prohibited from using your personal data for any other purpose.
By using the Happy Pets TV application, users accept the use of their data for marketing communications. You may withdraw your consent to receive marketing communications at any time by adjusting your preferences in your account settings or contacting support. This will not affect your ability to use the core features of the application.
2. Security of Your Personal Data
We store your personal data in a secure environment, protected from unauthorized access or disclosure. We use industry-standard encryption (SSL/TLS) to protect your data during transmission and employ multiple security layers to safeguard your information.
3. Use of Cookies
The Happy Pets TV App application uses cookies to enhance your user experience. Cookies are small text files stored on your device by your web browser when you use the service. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the functioning of the application.
- Analytical Cookies: We use third-party cookies (e.g., Google Analytics) to gather anonymous, aggregate data on usage patterns. For more information on Google Analytics, please refer to Google Analytics Terms.
- Advertising Cookies: We use Google Firebase to enhance user experience across platforms (iOS, Android, Android TV). For details, visit Google Firebase Privacy Policy.
If you do not agree with the use of cookies, you can manage cookie preferences through your browser settings. Note that disabling cookies may impact the functionality of some parts of the application.
4. Your Data Protection Rights
As per the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data. If you choose to delete your account, we will remove your personal data, subject to any legal retention obligations.
- Revocation of Consent: You may revoke your consent at any time. If you revoke consent, you will no longer be able to use the Happy Pets TV App application where registration is required. You can delete your personal data directly within the app or by contacting support.
If you wish to exercise any of these rights, please contact Bono d.o.o. (LLC) data protection officer Aleksandar Zahorodni at office@bono.ba.
If external service providers were to assist with customer support, any shared user data would be anonymized. This ensures that only relevant, non-identifiable information is used to improve support services while protecting user privacy.
5. Data Storage Period
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, and as required by law. Upon deletion of your account, your personal data will be anonymized or deleted, with the exception of any legal obligations related to data retention.
6. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be communicated through the application or via email. Continued use of the application after any changes constitutes acceptance of the updated policy.
7. Payment Information and Security
When entering payment card information, all confidential data is encrypted using SSL/TLS technology, ensuring secure transactions. Payment processing is handled by [Payment Processor Name], and no payment card information is stored on our systems.
8. Contact Information
If you have any questions, comments, or concerns regarding this Privacy Policy or your personal data, please contact us at:
Address: Bulevar vojvode Stepe Stepanovića 183, 78000 Banja Luka, Bosnia and Herzegovina
Email: support@happy-pets.tv