Terms of Use

Article 1 – Introduction

Happy Pets TV App provides a service that enables users to access content via the open Internet through various receiver units, including smartphones, computers, tablets, smart TVs, and Android TV apps.

Content may be licensed for global access. These Terms of Use outline the conditions for using Happy Pets TV App services.

Article 2 – User Requirements & Service Availability

To use Happy Pets TV App, users must ensure that their receiver unit:
- Functions properly and is connected to the Internet.
- Has the relevant application installed.
- Meets the minimum software and hardware requirements.
Happy Pets TV App services are available only when connected to the Internet, via mobile, fixed broadband, wireless networks, hotspots, etc. Users acknowledge that service quality depends on their Internet connection, which may vary.
Happy Pets TV App is not responsible for service unavailability due to:
- Scheduled maintenance or upgrades.
- Force majeure events.
- Third-party disruptions (e.g., ISP failures, power outages, device malfunctions).
User Registration & Data Privacy
- Users must register with a valid email address.
- Location access is determined by the user’s IP address, which may occasionally cause temporary access issues outside the company’s control.
- Users must provide accurate and complete registration data.
- Creative Group Aquarius d.o.o. (LLC), Zagreb, Croatia complies with the General Data Protection Regulation (GDPR) and takes all necessary measures to protect user data. Our Privacy Policy prd-happypets.spectar.tv/onboarding/static/6 explains how we collect, use, and store personal data.
By using or registering for Happy Pets TV App, users accept these Terms of Use and any future amendments.

Article 3 – Content Usage & Copyright

Happy Pets TV App provides content from:
- Creative Group Aquarius d.o.o. (LLC), Zagreb
- Approved partners and advertisers
- External links to third-party services
Users may only access content in accordance with these Terms of Use. Unauthorized copying, modification, distribution, or resale of content is strictly prohibited without prior written consent from Creative Group Aquarius d.o.o. (LLC) or its licensors.
If a user suspects a copyright or intellectual property rights violation, they must report it to Group Aquarius d.o.o. (LLC) or its licensors. immediately at info@happy-pets.tv
If Group Aquarius d.o.o. (LLC) determines that a user has infringed copyright laws, it reserves the right to:hat a user has infringed copyright laws, it reserves the right to:
- Suspend or terminate the user’s access to specific content.
- Pursue legal action to claim damages.

Article 4 – Third-Party Links & Liability

Happy Pets TV App may include links to external websites or services.
Creative Group Aquarius d.o.o. (LLC) provides these links in good faith but is not responsible for third-party content.
Users access third-party content at their own risk.

Article 5 – Advertising & Communications

Users acknowledge that Happy Pets TV App may include advertisements, service messages, and newsletters.
Registered users agree to receive newsletters, which may include promotional content.
Users can opt out of marketing emails at any time by clicking the unsubscribe link in the newsletter.

Article 6 – Supported Devices & Technical Limitations

Happy Pets TV App is accessible via:
- Smartphones & Tablets: iOS 10+ and Android 6+
- Personal Computers: Windows 7+ and Mac OS X 10.7+
- Smart TVs: Samsung & LG (2017+ models)
- Android TV devices (Android 8+)
Creative Group Aquarius d.o.o. (LLC) is not liable for disruptions due to outdated devices or insufficient Internet speeds.

Article 7 – Payment Terms and Security

Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Article 8 – Consumer Complaints

In accordance with applicable Consumer Protection laws, we hereby inform our users that written complaints regarding the quality of our services may be submitted:

Via e-mail to: support@happy-pets.tv
By mail to the company headquarters:
Creative Group Aquarius d.o.o.
Savska cesta 32,
1000 Zagreb
Croatia

When filing a complaint, please provide your full name, contact information, and a description of the issue or reason for the complaint.

We will respond to your complaint in writing (via email or mail) no later than 15 days from the date of receipt. In our response, we will inform you whether the complaint has been accepted and propose a resolution and timeframe for resolving the issue.

Article 9 – Refund Policy & Returns

Since happy-pets.tv provides digital content services (access to TV channels) that are not supplied on a tangible medium, by purchasing and activating the service, the user explicitly consents to the immediate commencement of the service performance. The user acknowledges that they lose their right of withdrawal (right to a refund) once the service has been activated and made available for use.

However, the user is entitled to a complaint and a refund in the following specific cases:

If the service was not activated or made available after a successful payment due to a technical error on the Merchant’s side.
If the charged amount does not match the displayed price of the package.
In the case of multiple charges for the same transaction.

In the event of a justified complaint due to technical issues preventing the use of the service, the Merchant commits to refunding the paid funds to the user’s account as soon as possible, and no later than 15 days. Refunds will be processed exclusively using the same means of payment used for the initial transaction (refund to the card used for payment).

Article 10 – Payment Methods

Services on happy-pets.tv are paid online via payment cards. We support payments with all debit and credit cards issued by any bank worldwide that belong to the following card associations:

Visa
MasterCard
Maestro
American Express

Payment Security: Card data entry is performed on a secure page hosted by the payment processor. The security of data during the purchase is guaranteed by the card processor. The entire payment process is conducted on the bank’s/processor’s pages. At no time is your payment card data accessible to our system.

Article 11 – Modifications to Terms of Use

Creative Group Aquarius d.o.o. (LLC) reserves the right to modify these Terms of Use.
Users will be notified of significant changes via email or service notifications.
Continued use of Happy Pets TV App after modifications implies acceptance of the revised terms.